Tayagm Privacy Policy — Your Data, Handled Right

Tayagm takes the privacy of every Filipino player seriously. This policy explains exactly what personal information we collect, why it, how's used, and what rights you have over your own data.

Effective: 1 January 2025 Last Updated: 1 June 2025 Philippines (Republic Act10173)
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Plain-language summary: Tayagm collects your personal data to run your account, process payments, and keep the platform secure. We do not sell your data to third-party marketers. You can request to view, correct, or delete your data at any time by contacting us at support@tayagm.best.

1 Overview

This Privacy Policy explains how Tayagm — operating the online gaming platform at tayagm.best — collects, uses, stores, and protects personal information provided by players and visitors. It applies to all users of the tayagm website, mobile site, and any related services, including the live casino, slots, fishing games, jackpot slots, basketball betting, and betting odds sections.

Tayagm complies with Republic Act No. 10173, also known as the Data Privacy Act of 2012(DPA), and its implementing rules and regulations. As a personal information controller operating in and for the Philippine market, tayagm is committed to upholding your rights as a data subject under Philippine law.

By registering an account on tayagm or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2 Data We Collect

Tayagm collects personal information in a number of ways depending on how you interact with the platform. The categories of data collected are described below.

2.1 Information You Provide Directly

When you register an account, make a deposit, or contact tayagm support, you provide personal information directly. This includes:

  • Full legal name as it appears on your government-issued ID
  • Date of birth (used to verify age eligibility)
  • Residential address in the Philippines
  • Email address and mobile number
  • Username and password (password stored in encrypted form only)
  • Identity documents submitted for KYC verification (e.g., Philippine passport, national ID, driver's licence, PhilSys card)
  • Payment account details such as your registered GCash or Maya number, or bank account information
  • Communications you send to tayagm support, including chat logs and emails

2.2 Information Collected Automatically

When you access tayagm, certain technical information is collected automatically through your device and browser:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on pages, and navigation patterns within the platform
  • Game activity logs, including wagers placed, game types played, and session duration
  • Login timestamps and session identifiers

2.3 Information from Third Parties

Tayagm may receive limited personal information from third-party payment processors and identity verification services where necessary to complete a transaction or satisfy a legal obligation. This information is processed solely for the purpose for which it was received and is not used for unrelated marketing activities.

Data Category Examples Required?
Identity Data Full name, date of birth, government ID Yes — KYC requirement
Contact Data Email address, mobile number Yes — account communication
Financial Data GCash/Maya number, bank details Yes — deposits and withdrawals
Technical Data IP address, device type, browser Automatic — security monitoring
Usage Data Game history, session logs, page views Automatic — platform operation
Communications Support chat logs, emails When you contact us
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3 How We Use Your Data

Tayagm uses personal data collected from players for the following specific purposes:

Account Management

Your name, email, mobile number, and password are used to create and maintain your tayagm player account. This includes sending you account-related notifications such as login alerts, password change confirmations, and important service updates.

Payment Processing

Your financial data — including your GCash number, Maya account or bank account details — is used exclusively to process deposits and withdrawals in Philippine Peso. Tayagm does not store full payment card numbers and uses tokenisation provided by our certified payment partners for card transactions.

Identity Verification and Regulatory Compliance

Tayagm is required by law to verify the identity of players, particularly in relation to Anti-Money Laundering Act (AMLA) compliance and age verification obligations. KYC documents are processed for this purpose and retained for the minimum period required by Philippine law.

Platform Security and Fraud Prevention

Technical data including IP addresses, login times, and device identifiers are used to detect and prevent unauthorised access, fraudulent activity, bonus abuse, and other security threats on the tayagm platform.

Game Operations and Player Experience

Usage data collected from your gaming sessions is used to maintain game functionality, investigate disputes, and improve the overall experience on tayagm — including the responsiveness of the live casino, slots, and sports betting sections.

Customer Support

Communications you send to tayagm's support team are processed to investigate and resolve your queries. Chat logs and email correspondence may be retained for quality assurance and training purposes.

Responsible Gaming

Tayagm uses game session data and deposit patterns to monitor for signs of problem gambling and to enforce self-imposed limits set by players. This is done in the interest of player wellbeing and in compliance with responsible gaming obligations.

Marketing Communications

With your consent at the time of registration, tayagm may send you promotional communications about new games, bonus offers, and special promotions. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, tayagm processes your personal data on the following legal bases:

  • Contractual necessity: Processing required to deliver the gaming services you signed up for, including account management, payments, and game operations.
  • Legal obligation: Processing required to comply with Philippine laws, including the Anti-Money Laundering Act, tax regulations, and gaming licensing requirements.
  • Legitimate interest: Processing for fraud prevention, platform security, and internal analytics that is proportionate and does not override your privacy rights.
  • Consent: Processing for direct marketing communications, where you have given clear, informed consent that can be withdrawn at any time.

5 Cookies and Tracking Technologies

Tayagm uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files placed on your device when you visit the site. They do not contain executable code and cannot access other data stored on your device.

Types of Cookies Used

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without preventing basic platform functionality.
  • Performance cookies: Collect anonymised data about how players navigate the platform to help tayagm identify areas for improvement. No personally identifying information is included these reports.
  • Preference cookies: Store your chosen settings such as language preference and display options so you don't have to reconfigure them on every visit.
  • Marketing cookies: Used only with your explicit consent to deliver promotions relevant to your interests. These can be declined without affecting platform access.

Cookie Control: You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Non-essential cookies can be declined without restricting access to games or account features.

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6 Data Sharing and Third Parties

Tayagm does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. Any sharing of personal data is strictly limited to what is necessary to deliver the services you use on tayagm.

Authorised Service Providers

Tayagm works with a limited number of third-party service providers who process personal data on tayagm's behalf. These include:

  • Payment processors: GCash, Maya, and other payment partners receive the minimum data needed to complete your transaction. Each provider is bound by their own data protection obligations under Philippine law.
  • Identity verification providers: KYC documents are processed through certified identity verification services that comply with applicable privacy regulations.
  • Game software providers: Live casino and slot game providers receive session data needed to operate the games you play. No personally identifying information beyond what is technically necessary is shared.
  • Fraud prevention and security services: Technical data including IP addresses may be shared with security providers for the purpose of detecting and preventing fraudulent activity.

Regulatory Disclosure

Tayagm may disclose personal data to government agencies, regulatory bodies, or law enforcement authorities where required to do so by Philippine law, court order, or gaming licence conditions. In such cases, disclosure is limited to the minimum information required to satisfy the specific legal obligation.

Business Transfers

In the event that tayagm undergoes a merger, acquisition, or sale of assets, personal data held by tayagm may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the new entity will be required to honour this Privacy Policy or provide players with adequate notice of any changes.

7 Data Retention

Tayagm retains personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. The following general retention periods apply:

  • Account data: Retained for the duration of your account's activity and for minimum of five years after account closure, in compliance with AMLA record-keeping requirements.
  • KYC documents: Retained for a minimum of five years after the end of the business relationship, as required by Philippine anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years in line with financial record-keeping obligations.
  • Support communications: Retained for up to two years after the conversation is resolved, for quality assurance purposes.
  • Game logs: Session and wager data retained for up to two years for dispute resolution and responsible gaming monitoring purposes.
  • Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, tayagm securely deletes or anonymises it in a way that makes re-identification impossible.

8 Data Security

Tayagm implements technical and organisational security measures appropriate to the sensitivity of the personal data processed. These include:

  • SSL/TLS encryption for all data in transit between your device and tayagm's servers
  • Encryption of sensitive data at rest, including passwords and financial account references
  • Access controls limiting staff access to personal data to those who require it for their specific role
  • Regular security audits and penetration testing of the platform
  • Two-factor authentication available for all player accounts
  • Monitoring systems to detect unusual account activity or potential data breaches

Despite these measures, no internet-based system is 100% secure. In the unlikely event of a data breach that affects your personal information, tayagm will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012.

Players are also responsible for their own account security. Using a strong, unique password and enabling two-factor authentication on your tayagm account significantly reduces the risk of unauthorised access.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data that tayagm holds about you. To exercise any of these rights, contact tayagm at support@tayagm.best with the subject line "Data Subject Request".

Right to Access

You may request a copy of the personal data tayagm holds about you, along with information about how it is being used.

Right to Rectification

If any information tayagm holds about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data — for example, where it is no longer needed for the purpose it was collected, subject to legal retention requirements.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. This will be actioned immediately upon receipt of your request.

Right to Portability

You may request a copy of the data you provided to tayagm in a structured, machine-readable format for transfer to another service provider.

Right to Withdraw Consent

Where processing is based on consent — such as marketing emails — you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

Tayagm will respond to all data subject requests within 15 working days of receipt. In complex cases, this period may be extended by a further 15 days, with notice provided to you. There is no charge for submitting a data subject request.

If you feel that tayagm has not handled your data appropriately, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Children's Privacy

Tayagm is strictly an adults-only platform. No person under 21 years of age is permitted to register or use tayagm services. Tayagm does not knowingly collect personal data from individuals under 21. If it is discovered that personal data has been collected from a minor, that data will be immediately deleted and the associated account permanently closed.

If you believe a minor has registered on tayagm, please contact support@tayagm.best immediately.

11 Changes to This Privacy Policy

Tayagm may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, registered players will be notified by email and a notice will be displayed on the platform.

The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically. Continued use of tayagm after any change constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data subject rights, or need to report a privacy concern, please reach out to the tayagm Data Protection team:

  • Email: support@tayagm.best (Subject: "Privacy Policy" or "Data Subject Request")
  • Live Chat: Available 24/7 through the tayagm website
  • Response Time: Privacy-related queries are prioritised and typically answered within 24–48 hours

For general terms of use, see theTerms and Conditions. For responsible gaming tools and support resources, visit the Responsible Gaming page.

How Tayagm Protects Your Privacy

Privacy protection on tayagm isn't just about legal compliance. It's about being the kind of platform Filipino players can genuinely trust with their information.

SSL Encryption on Every Session

Every connection between your device and tayagm is protected by SSL/TLS encryption. Your account details, payment information, and game activity are never transmitted in plain text.

Zero Data Sales to Marketers

Tayagm never sells, rents, or trades your personal information to third-party advertising or marketing companies. Your data stays within the platform and its authorised service providers only.

DPA 2012 Compliance

Tayagm's data practices are aligned with Republic Act No. 10173 — the Philippine Data Privacy Act. Player rights under the DPA are fully honoured, including access, rectification, and erasure requests.

Minimal Data Collection

Tayagm only collects what's genuinely necessary. If a piece of information isn't needed to operate your account, process your payments, or keep the platform secure, it isn't collected.

You're in Control

Access, correct, or request deletion of your personal data at any time. Withdraw marketing consent in your account settings or by emailing the tayagm support team — no hassle, no questions asked.

Clear Retention Limits

Data is kept only as long as legally required or operationally necessary. When the retention period ends, tayagm securely deletes or anonymises your information — it doesn't sit around indefinitely.

Your Privacy is Protected — Now Enjoy the Games

Tayagm keeps your data safe so you can focus on what matters: the live tables, the slots, the jackpots, and the basketball bets. Register free today and experience platform that respects you.